FAQ
What is Safe Sends?
Safe Sends is a crash pad and climbing gear rental service based out of St. Catharines, Ontario. We make it easy to access quality bouldering gear for sessions at Niagara Glen and nearby climbing areas.
Where are you located?
We are based in St. Catharines, Ontario.
Do you ship gear?
Currently, all rentals are pickup only
How It Works
How does renting work?
- Select your crash pads and gear
- Choose your rental dates when adding items to your cart.
- Once your payment is processed, your rental is secured and those dates are locked into our calendar for you.
- SIGN THE ➡️RENTAL AGREEMENT & LIABILITY WAIVER
- You will get an email 1-2 days before your rental with everything you need for pickup
- Pick up your gear from our secure lockbox
- Go climbing
- Return gear after your session the same day
When can I pick up my gear?
Gear is available for pickup anytime during your selected rental day. In most cases, gear is placed in the lockbox the night before your booking so it’s ready for a quick grab-and-go.
Where do I pick up from?
Pickup is from a convenient lockbox located just off the highway in St. Catharines for easy access.
Returns & Timing
When do I need to return gear?
All gear must be returned the same day as your rental.
Keeping gear overnight without approval may result in additional charges and can impact the next climber’s booking.
What if I need more time?
If you need an extension, please contact us first to check availability. Extensions are only possible if the gear is not already booked.
Why is same-day return important?
Our system is built around high-demand climbing days. Late returns can directly affect someone else’s ability to climb the next day.
Deposits & Payments
Is there a deposit?
Yes. A deposit is required for each rental and is refunded after gear is returned and inspected.
When do I get my deposit back?
Deposits are typically refunded within 3–5 business days after return and inspection.
Are there discounts for longer rentals?
Yes — multi-day rentals are discounted compared to single-day rates.
Gear & Requirements
Do I need experience to rent?
Yes — renters should have basic bouldering experience and hold a valid climbing permit for Niagara Glen or the relevant climbing area.
Is the gear checked?
Yes. All crash pads and equipment are inspected and maintained regularly to ensure safe use.
Pickup Rules
What if I don’t return gear on time?
Late returns will result in additional charges. Keeping gear overnight without approval may also impact future bookings and other climbers’ ability to rent.
Contact
How do I contact Safe Sends?
You can reach us through the contact page or email us directly at support@safesends.ca.